Customer Service
Possibilities of vote collecting channels
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Develop Brand Loyalty


This touchpoint is a game changer. One of the players that impact a brand’s reputation more than the way it responds to complaints. The opportunity lies in this touchpoint to deliver what you promised and exceed your customers' expectations with extra care and support.

Make your members feel heard and cared

by giving them a voice

Make a community of customer advocates

by exceeding your members' expectations

Make sure to always have a knowledgeable team in service

by asking your members to rate your staff knowledge

XP TouchFree™ - Touchless Smiley Feedback Terminal

Collect feedback right after point of service with TouchFreeXPress™ – the world’s first and only touchless feedback kiosk. This is the game-changer feedback kiosk. Simply manage question of multiple touchpoints and locations. Change questions remotely on an e-ink to monitor your customers satisfaction.

  • Completely Touchless Kiosk
  • Change questions remotely from dashboard
  • Switch to ABC choice and understand the “Why”
  • Portable and wireless
  • Works with included battery 2+ years
  • Wireless built-in connection (GSM networks)
Touchless Feedback Collector for physical touchpoints in fitness and recreation facility

Touchless smiley & multiple choice kiosk

XP Cast™ - Smiley Feedback Terminal

Wireless terminals with three smiley buttons to discover the reason behind your customers’ dissatisfaction. Portable and easy to set up feedback kiosks at any touchpoint. A hassle-free solution to stay in touch with your customers and collect feedback. Ask the customer to input their feedback about a particular question at each feedback kiosk and effectively capture what your customers think.

  • Wireless connection (GSM or Wi-Fi networks)
  • Portable and wireless with battery-life up to 3 years
  • High response rate of 30% and more
  • Plug and play
  • Automatically detect unreliable response
  • Alert and notification in real-time in case of dissatisfaction
  • High response rate compared to traditional surveys

Push button smiley feedback kiosk

XP Cast™ - ABC Choices Feedback Terminal

Same idea as smiley terminal but smarter. When you are looking for additional information and precise answer, switch from smiley buttons to a multiple-choice button.

  • Understand the “Why” but keep high response rate
  • Wireless connection (GSM or Wi-Fi networks)
  • Portable and wireless with battery-life up to 3 years

Multiple choices feedback terminal

AppTablet

Use app if you want to enable your customers to provide opentext comment. This additional input that you collect will complement and help you discover what elements of your service are causing dissatisfaction.

  • Ask the follow up “WHY” question
  • Opentext comment
  • Direct to social platforms to leave positive feedback
  • Manage and change questions remotely

Tablet feedback kiosk